At SOULFUL OFFICE, we want to ensure your complete satisfaction with every purchase. If for any reason you are not happy with your order, you can initiate a return or exchange by following the guidelines below.
How to Return or Exchange an Item
- You can request a return or exchange within 10 days of receiving your item.
- To start the process, please:
- Email us at [your email address], or
- Submit a request online through our [Return Request Form].
Refund Process
- Once we receive your returned item, please allow 3-5 business days for inspection and processing of your refund.
- Refunds will be issued back to your original payment method.
- For customers in the United States and Canada, the refund will typically be processed within 3-5 business days after we receive the item. For customers in other regions, the refund process may take longer due to shipping times and customs processing.
Inspection of Returned Items
- Upon receiving your returned item, we will inspect it to ensure it’s in unused and undamaged condition.
- If the item shows any signs of damage, wear, or is missing parts, we will return the item to you and deny the refund.
Important Information
- Return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or a defective product).
- For international orders, customs duties and other fees may apply, which are the responsibility of the customer.
Regions Applicable
- This return and exchange policy applies to orders shipped within the United States and Canada.
- For customers outside these regions, the return process may take longer. Please contact us for further details.
Contact Us
If you have any questions or need assistance with your return or exchange, feel free to reach out to our customer support team at [your email address] or visit our [Contact Us page].
This policy keeps things clear and straightforward while ensuring customers understand the timeline and conditions for returns. Let me know if you’d like any changes!